Why My Buy Crypto Order Got Denied

There's some reasons might caused to the rejection of your order, please check this:

The KYC name matches the credit card name
- If your KYC name is Hello Kitty, and the credit card name is Kitty Kat, the transaction will fail.
- If you are using a card that belongs to a friend or relative, that person must do the KYC and the card must be used in that account with the passed KYC

The card is not already linked to another account
- if this card was previously used with john@gmail.com (regardless of successful or failed transaction), then it will not work if you use the same card with tom@gmail.com

Activate international transactions.

Depending on which bank you are using, you might have to activate it if it is not already the default setting.

Activate online transactions.
Depending on which bank you are using, you might have to activate it if it is not already the default setting.

Use a card that has 3D Secure (OTP).
Depending on which bank you are using, you might have to activate it if it is not already the default setting.

The BLOCKCHAIN selected is the correct one.
For example, Banxa defaults to BEP2 blockchain for BSC tokens. This is not supported. You have to manually change it to BEP20.

Try different methods and payment gateways.
- The same card might get a successful transaction if used directly but fail if going through a 3rd party like ApplePay / GooglePay
- and the other way round

Try different banks / networks
- If Mastercard from Bank A fails, try Visa from Bank A
- If Bank A does not work, try Bank B

Try different vendors
- Mercuryo / Banxa / Xanpool

Use bank transfer instead of card
[Banxa]
🇦🇺Australia (AUD), 🇹🇷Turkey (TRY), 🇧🇷Brazil (BRL), 🇺🇸USA (USD), 🇨🇦Canada (CAD), Europe (EUR, GBP), 🇿🇦South Africa (ZAR)
* It is instant and no gateway fee

Use local payment methods instead of card
[XanPool]
🇮🇩Indonesia (IDR, GoPay), 🇵🇭Philippines (PHP, InstaPay), 🇹🇭Thailand (THB, PromptPay), 🇻🇳Vietnam (VND, Viettel Money), 🇰🇷South Korea (KRW, Local payment), 🇸🇬Singapore (SGD, Paynow), 🇭🇰Hong Kong (HKD, FPS), 🇲🇾Malaysia (MYR, DuitNow), 🇮🇳India (INR, Bank transfer), 🇦🇺Australia (AUD, PayID), 🇳🇿New Zealand (NZD, Bank transfer)

CALL YOUR BANK
And request for your purchase to be approved. It might have been flagged as an unusual behavior (especially if it is your first time buying crypto), or purchases of this category requires pre-approval, so your bank might require you to verify that it is a real purchase.

TRY AGAIN
If you had taken too long time, the price of the token probably has changed. Exit and restart.

WAIT for 2-3 hours and try again
No idea why, but this seems to work. Sometimes. Probably server/network issue. If it still doesn't work, try again in 2-3 days.

*✅Don't be shy to DM / tag telegram admins for help!