Most people will contact customer service when they encounter problems in using the wallet. Scammers take advantage of this situation. They would impersonate official customer service to contact users privately and obtain private keys, mnemonic phrases and other important information to complete the scam.
Scam type 1: Scammers would add the WeChat, Telegram or other social media accounts of users, and guide users to visit phishing websites. Under the pretence of stepping up security for the account, unfreezing or activating it, scammers would guide users to deposit an equal margin to a designated address.
Scam type 2: Scammers would email users in the name of Huobi or Huobi Wallet and guide them to open links to verify the wallet, which would actually be an approval process. After obtaining the approval, the scammers would have obtained the users’ authorization to transfer their assets.
Huobi Wallet reminds you that Huobi or Huobi Wallet official customer service will not contact users privately. Please be vigilant and beware of scams. If you have any question, please send an email to the official customer service: firstname.lastname@example.org.