What If I Forget My Security Password?

Huobi Wallet does not support the retrieval of security passwords. Huobi Wallet is a decentralized wallet that does not store or back up any information used for identity verification, such as user transaction passwords, mnemonics, and private keys. Huobi Wallet supports the import of multiple mnemonics. When you back up your mnemonics, you need to back up the mnemonics of all addresses in Huobi Wallet at the same time.

If you forget the security password, and you lose your mnemonics, you can only try by repeatedly entering the security password. DO NOT DELETE Huobi Wallet until you find your security password successfully, otherwise your assets will not be retrieved.

If you back up your mnemonics, you need to download Huobi Wallet from your new phone and try to restore your wallet with the mnemonics or private keys you backed up. At this time, you need to set a new security password and verify if your wallet address, balance, and other information are correct.

If you cannot ensure that your mnemonics can successfully restore your wallet address, please DO NOT DELETE the Huobi Wallet in the original phone.